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Process Design and Business Process
Re-engineering (BPR)
Thejes lends its deep consulting expertise in Process
Design and Business Process Re-engineering to our Clint’s
strategic Business Process Transformation initiatives.
Typical objectives of a Business Process Transformation
initiative are to change organizational culture, processes
and technology to be more process centric. This calls for
a paradigm shift and transformation….
From: Silo functional thinking, task focused, frustrated
but cares, functional ownership To: Open partnerships, care for all stakeholders, process
discipline, empowered, outcome focused, rewarding organization,
quality (products & services) interfaces or hand-off
via need / obligation agreement, end-to-end process ownership
From: Unmeasured gaps between silo’s, undocumented
roles, responsibilities & expectations To: Management of process via end-to-end metrics, well
understood & documented processes, regular process
reviews to meet evolving stakeholders and their needs
From: Closed sequential systems, no measurements To: Open communication between people & systems,
same look and feel, FUI, clear transition plans
Process Design / BPR Project Delivery Experience
Our Process Design and Business Process Re-engineering
project delivery experience include:
Directed the full life-cycle implementation of nine
concurrent technology-centric re-engineering projects with an operating
budget of over $3 Million, and project team of over 40 staff. This
resulted in the streamlining and automation of work processes impacting
over 500 staff at the Municipal Property Assessment Corporation.
Developed the core New Hire Process to deliver
a fully productive employee on day one at Nortel Networks. We also
developed field trial guidelines and global deployment strategy
for a web-based workflow tool, and spearheaded the development of
a metrics reporting process and system to track process health.
Implemented Activity Based Costing at AT&T
Canada, to provide detailed activity costs and value
analysis to support Business Process Transformation efforts.
