Sample Process Design for Telecom Customer Provisioning and Care
Desired Outcomes:
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- Increased Service Order Throughput Volumes
- Increased Service Order Processing Integrity
- Automated Flow-through Provisioning
- Reduced Time to Market for New Products & Services
- End-to-End Process Management & Accountability
- Reduced Unit Service Costs – for order processing, provisioning, customer care, billing, etc..
- Re-useable Process & Workflow System Components
