Our Staged Delivery Process:
Stage 1:
Preliminary activities, which may include defining the “AS IS” process map.
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- Define Desired Outcomes, then Case for Action, Readiness, Scope and Scale.
- Identify Prime candidates for design, ownership & working teams.
Stage 2:
Workshops with significant Process Council participation along with key team players.
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- Identify significant Stakeholders with their desired outcomes.
- Identify & verify their needs – remove pain, add delight.
- Identify today’s values, beliefs & norms and specify the desired end state.
- Identify & verify measurements for stakeholder need satisfaction.
Stage 3:
Detailed working team workshop effort, plus process feedback adjustments.
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- Identify products & services that will satisfy the needs.
- Brainstorm opportunities for improvement (prototype in parallel).
- Identify processes that will deliver the products & services.
- Process Council presentation & feedback.
Stage 4:
Details team with stakeholder representation. Teams to define their estimated deliverable schedules.
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- Design Processes, Products & Services in detail.
- Identify & verify metrics to keep process under control.
- Define IT systems, jobs, organizations, rewards & recognition, & values.
- Design infrastructure to implement process.
- Refine processes based on Simulation Lab results.
Stage 5:
Deployment teams define schedule.
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- Create Implementation Plans, including Pilot Sites.
Stage 6:
As necessary
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- Process Council Project Management reviews.
Stage 7:
Deployment teams define time frames
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- Execute Implementation Plan, Pilots and Lessons Learned.
Stage 8:
With lots of Communication
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- Party Time – Rewards & Recognition for demonstrated Desired behaviours.
